FAQ
How can I book tickets?
You can book tickets in person at the Box Office, over the telephone, or via our online ticketing system.
Box Office opening times are 10.00 – 12.30 Monday – Saturday mornings and 7.00 – 8.00 p.m. Monday and Wednesday evenings.
Tickets are initially offered to theatre members. They are then released for public sale through the box office, online and the society secretaries. Please refer to individual show guides for ticket release dates for further information.
Can I return tickets?
Once purchased, tickets are non-refundable and cannot be exchanged.
What happens if an event is cancelled or rescheduled?
In the event of a performance cancellation, patrons will receive a refund for the tickets purchased. Tickets for rescheduled or postponed performances, unless otherwise specified by the promoter, will remain valid for the new date and should be retained. Patrons who are unable to attend the revised date will need to request a refund from the Box Office.
Are there car parking facilities?
The Britannia Shopping Centre Car Park
Opening hours are Mon-Sat 07:00-23:00 and Sunday 09:00-17:00
Payment options:
Pay as you go: payment kiosks remain on-site for anyone who prefers to pay by card, and app-free one-off payments are available too, with no need to register.
Hozah AutoPay: if you’re a regular at the theatre, this is the easiest option. Register your number plate and payment details once at hozah.com/signup, and after that your car is recognised automatically each time you visit, with payment taken after you leave. No tickets, no machines, and no risk of forgetting to pay.
Full pricing and payment details are available at hozah.com/1256 and on the Britannia Shopping Centre’s website.
Alternative Parking
There are a number of council car parks in close proximity to the theatre which are free after 6.00 p.m.
Links for council car parks:
Carpark information: https://www.hinckley-bosworth.gov.uk/parking
Map of carparks: https://www.hinckley-bosworth.gov.uk/info/200072/parking/582/car_parks-locations/1#insitumap
Refreshment options
During your visit to the Theatre why not pop into our bar or coffee lounge for a drink! They are open prior to the show and during the interval, and the bar is usually open after the show too. Interval drinks for the bar can be ordered in the bar or at the interval ordering kiosk in the upper foyer. Both cash and electronic methods of payment are accepted.
Am I allowed to take my drinks inside the auditorium?
Drinks are permitted inside the auditorium in plastic drinking vessels.